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For assistance, call our toll-free customer service line at 1-888-399-0292
We understand your purchase may not be exactly what you need or expect. In this unlikely event, we invite you to take a closer look at our return & exchange policy:
In order to be eligible for a return or exchange, the product must be returned or exchanged within 30 calendar days upon receiving the product. For health and safety reasons, and to protect our suppliers’ efforts in manufacturing quality products, we only accept returns that are in original, unopened, undamaged, and unmarked condition.
Please complete this form.
Our customer service team will get back to you to let you know if your uploaded items photos are eligible for the Refund & Exchange process, and provide instructions on where to ship your return. Please include your Order Number and on the outside of the box.
After we receive your return, our team will inspect the product and inform you if the refund is approved. Shipping and handling fees are nonrefundable.
If eligible, your refund will be processed on the original payment method you used for the purchase. For credit card payments it may take up to 5 to 10 business days for the refund to show up on your credit card statement.
If the product is damaged in any way, or if you have initiated the return after 30 calendar days have passed since you’ve received the product, you will not be eligible for a refund. Feel free to contact our customer service team if you have any questions at firstname.lastname@example.org or call +1 (901) 445-9455.
If the product is damaged or opened, or if you have initiated the return after 30 calendar days have passed since you've received the product, you will not be eligible for a refund. Feel free to contact our customer service team if you have any questions at email@example.com or call +1 (901) 445-9455.
At BestGift, we offer a 30-day satisfaction guarantee for your VIP Membership. If you have purchased a BestGift VIP Membership, you may cancel anytime within 30 days, even if you have used your benefits. Please contact our customer service team at +1 (901) 445-9455 to request a refund.
Please note that no refunds will be provided after 30 days if you have used any portion of your membership benefits.
Paid members (not including Epoch Times USA subscribers) who haven’t used their membership benefits are eligible for a full refund of the current membership period. Submit a refund request here and someone from our customer service team will be in touch to process your refund.